It rarely happens that a package may arrive at your door with some kind of minor product spillage inside due to sloppy courier delivery in a few pincodes. Please verify the sent package’s overall condition to see if it has any external damage, whether the wrapped tape or security pouch appears to have been tampered with, or if there has been any powder leakage inside the package.
Please REFUSE to accept the package if you think you have gotten the product or parcel in poor condition or if the packing has been tampered with or damaged before delivery.
You may return the package to the courier person. Additionally, we request you to call at +91-7819884407 or email our customer service team at kerrohealthcare@gmail.com, referencing your Order ID. We will make sure that a brand-new package is dispatched once we have the returned, rejected package in our warehouse.
RETURNS (IF APPLICABLE)
We’ve developed a thorough return policy to guarantee your shopping experience with us is hassle-free. Our aim is to ensure your satisfaction throughout your shopping journey. For returning the products, we accept refunds in the following situations:
If an item is defective or damaged due to our negligence, we will only replace it if you email us within 24 hours to let us know. so that we can handle your return request. (Your item must be unused and in the same condition as you received it in order to be eligible for a return.)
Shipping address for return products: Shop No. 6589, First Floor, Old Road Basal (50), Gurugram, Haryana-122001, India
Return shipping charges will be paid or reimbursed by the user.
Kerro Healthcare regrettably cannot assist consumers if a damaged package or product is accepted because courier services are independent of us and only consider complaints if the package was rejected due to obvious outside damage. Customers might note on the delivery person’s signature page that the package was not in acceptable condition when it arrived, hence they declined to accept delivery.
Therefore, it is strongly advised to inspect the package before accepting delivery.