We hope you love our products as much as we do, but if you are not satisfied with your purchase, we will be happy to help you in any way we can.
CANCELLATIONS
Cancellations will only be initiated if we receive your email request from you within one hour of placing your order or before shipping your order.
*Note: Prepaid orders will not be refunded in case of cancellation. In case you wish to modify or cancel a prepaid order, a credit equal to the amount will be issued to you which you can use towards future orders.
REFUNDS (IF APPLICABLE)
We will send you an email to let you know that we have received your returned item after it has been received and inspected. If you are eligible for a refund and it is granted, your refund will be handled within 15 days and a credit will be automatically credited to your card or original form of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Please check your bank account once more if you haven’t already received a refund. Then speak with your bank. Before your refund is officially posted, it can take some time. Before a refund is posted, there is frequently a processing period.
Please email us at kerrohealthcare@gmail.com if, after trying everything mentioned above, you still have not received your refund.
SALE/ DISCOUNTED ITEMS (IF APPLICABLE)
Only items with regular prices may be reimbursed. Unfortunately, things that are on sale or discounted cannot be returned or exchanged.
EXCHANGES (IF APPLICABLE)
Items are only replaced if they are flawed or broken due to our error. Send us an email at kerrohealthcare@gmail.com and send your item to the following address if you would like to exchange it with the same product.
Shop No. 6589, First Floor, Old Road Basal (50), Gurugram, Haryana-122001, India.